Current Turnaround: Up to 2 days before despatch (exc. Saturdays & Sundays).
Last updated: 20th May 2018
Charismatic Cat Candles (“us”, “we”, or “our”) operates https://www.charismaticcatcandles.co.uk (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, address, billing details and IP address. (“Personal Information”).
Like many site operators, we may collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we feel may be of interest to you. Your details will never be shared with a 3rd party without your consent. However, by using the checkout facility on our website, you share payment information with a 3rd party, namely PayPal, who will have their own terms and policies that you should familiarise yourself with.
The security of your Personal Information is very important to us and we do everything possible to protect your information; but, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We have taken measures to best protect all of the information you share with us. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen.
Payments using a PayPal account go through the secure PayPal gateway.
Being in ‘secure mode’ means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our payment gateway sites, so your card details cannot be viewed by anyone else using the internet and are not seen nor stored by Charismatic Cat Candles or any of our servers, databases or employees.
Orders are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check.
No credit or debit card details are stored once your order has been processed. This is why you can save your favourite delivery address but need to enter your card details each time you order.